FAQs

We do not roast to order, but all our products have a 12 month shelf life.

Our UCC coffees are currently available in the UK.

We are currently only selling direct to consumers, but we are considering expanding our distribution into wholesale and convenience in the future.

Unfortunately our products are not available outside of the UK.

Our coffees are sourced from across the bean belt, the geographical area that sits between the two topics of Cancer and Capricorn. Most global coffee is sourced from these regions, across different continents. We have created our blends from our long standing relationships with coffee farmers and cooperatives across different countries.

Not all our coffees are 100% arabica. To preserve the work of our Coffee Masters, our blends are kept secret. In some however, we do mix robusta and arabica beans to achieve harmony and balance of flavour.

The strength guide allows you to easily understand power of our coffees - from light and bright to bold and rich.

Innovation is important to us, so expect some exciting new products soon. Be sure to sign up to our newsletter and follow us on social media for more updates.

Our blends have been developed to taste great with milk and most popular milk alternatives. How well the coffee and milk alternative will mix is dependent on which milk alternative you choose, rather than the coffee. If it mixes well with other coffees it will likely mix well with ours.

We recommend brewing each coffee bag for 3-4 minutes, depending on how strong you prefer your coffee.

Each coffee bag holds 7g of coffee.

Our Lyons Decaf Dreams coffee bags are caffeine free, meaning you can savour the Lyons flavour, day or night.

If you have received an invitation from UCC Coffee Direct to create a new account as you were a Gala customer:

When you receive your invitation - please click the link on the e-mail (red button) and ensure you do the following:-

Create a new password

Amend your address and add a phone number

This is important as it will ensure your future orders are processed properly.

If you have received an invitation from UCC Coffee Direct to create a new account as you were a Gala customer:

When you receive your invitation - please click the link on the e-mail (red button) and ensure you do the following:-

Create a new password

Amend your address and add a phone number

This is important as it will ensure your future orders are processed properly.

Please check your order status by logging in to your account. If your order has been dispatched we will defer you to our refund process. Please get in touch with UCCDirectEnquiries@ucc-coffee.co.uk as soon as possible to notify us of a cancellation as we process orders through the working day.

Dependent of the date you place your order. All deliveries will be next day, except for orders placed on a Friday, Saturday, Sunday or Bank Holidays.

FedEx – You will receive notifications via email or text.

We ship within the UK only.

Orders are via Courier - next day delivery if order is placed by 13:30 Mon - Thursday. All orders placed on Fri, Sat, Sun will be delivered on the Tuesday thereafter unless after a bank holiday. Minimum Order value is £60; orders for less than that value will incur a £6.50 delivery charge.

Please refer to our privacy policy https://www.ueshimacoffeecompany.com/pages/privacy-policy

We accept orders from most major credit cards (excluding American Express), Apple Pay and Google Pay. All transactions on the site are processed through Shopify Pay.

Please ensure you check your junk mail and verify your email.

Please contact UCCDirectEnquiries@ucc-coffee.co.uk if you have a complaint. We always like to hear from our customers, especially if you feel we can do better. We will acknowledge all complaints within 5 working days. Once we receive a complaint, we'll communicate how long it will take to resolve and keep the customer informed throughout the process.

Coffee is a perishable natural product, so we are unable to accept returns on coffee orders. If there has been an error with your order or the product is faulty, please contact us at UCCDirectEnquiries@ucc-coffee.co.uk within 28 days of your purchase quoting your order number.

We're committed to sustainability and creating positive changes in the communities we work within. We're committed to zero waste and have created a range that is recyclable - either through local recycling (i.e. cardboard) or through our partnership with TerraCycle®, for harder to recycle materials, such as our packs and aluminium capsules. Our coffees are responsibly sourced and are 100% Rainforest Alliance Certified.

You can recycle our coffee packs, sachets and aluminium capsules through the nationwide Terracycle programme. Find out more here: https://www.terracycle.com/en-GB/brigades/ueshima-uk. Founded in 2001, TerraCycle® is the world’s leader in the collection and reuse of non-recyclable post-consumer waste. It works with over 100 major brands in 20 countries across the globe to collect used packaging and products that would otherwise be destined for landfills, through its free national recycling programmes. In the UK, TerraCycle® currently runs collection programmes for over 40 types of waste which can’t be accepted by local council run recycling systems. www.terracycle.co.uk.

We have created a range that is recyclable either through kerbside collection or our partnership with Terracycle. Our cardboard and coffee bags are widely recyclable locally - please check what's available in your area. You can also recycle our coffee packs, sachets and aluminium capsules through the nationwide Terracycle programme. Find out more here: https://www.terracycle.com/en-GB/brigades/ueshima-uk.

All of our coffees are 100% Rainforest Alliance Certified, an international non-profit organisation that protects forests, improves the livelihoods of farmers and forest communities, promotes their human rights and helps them mitigate and adapt to the ongoing climate crisis. For more information visit; www.rainforest-alliance.org.

All of our materials are tested and cleared for Food Safety Grade.

We test for Pesticide on our Organics coffee. Testing for metal contamination is not applicable however, we test every 6 months regardless for both.

Our range isn't organic but we are 100% Rainforest Alliance Certified. We are continuously evolving our range so this may be something we do in the future.

Our range is not currently Fairtrade but we are 100% Rainforest Alliance Certified.

I'm afraid due to the number of requests for samples we receive, we are unable to send out coffee samples.

We're afraid due to the large number of requests for charitable donations we receive, regrettably we are unable to donate on an individual basis. We wish you all the best for your cause.